Fork In Review

Jan Hume

Restaurant Rudeness

In the last few months there has been some snarling about and from restaurateurs in the media. John Lethlean (in the Weekend Australian 2-3 June 2012) lamented the decrease in hospitality from service staff. Everything about the restaurant might be fabulous, but the missing ingredient is hospitality.

And he’s not talking about self-important people who want to click their petulant fingers for everything all the time.

This meant not enough effort into making the guests feel relaxed and comfortable.

It doesn’t cost anything, as we all know.

Speaking of costs, Australian restaurants are considered expensive compared with the rest of the world. And, it seems that this led to closures at the top end of Sydney, for example, Becasse, Montpellier Public House, Berowra Waters Inn, Tabou, Bilson’s, Ad Lib, and Bird Cow Fish.

The other reason for these closures is that some chefs are not great at bean counting, or listening to their accountants.

Customers love eating out but just don’t want to pay a leg and an arm to do so (see piece by Thang Ngo in SMH 5/7/12). People are beginning to understand that twice the price doesn’t always equate to twice as good. They may have woken up to the fact that the excess is pretence and snobbery. And that good food can be found at all prices ranges and in various eat streets.

There was another news story “No Shows: The Knives are out” (SMH 3/7/12), explaining that restaurateurs have to charge customers a deposit in case they don’t show up for their booking.

Apparently some rude people think it’s OK not to phone the restaurant to change the booking, or cancel. If they booked a flight and didn’t show up at the airport, presumably they would expect to forfeit the fare. Why not in a restaurant?

So a deposit for a restaurant booking looks like getting off lightly in comparison. But this deposit system goads and irritates the bad mannered customer, who will shop around for another restaurant, which doesn’t have a deposit policy. It’s a tough decision for a restaurant struggling to get bums on seats.

In early July 2012 another food story was published (SMH) about Wafu restaurant closing its doors. Not only financial reasons but “inconsiderate, greedy diners”, drove restaurateur Yukako Ichikawa to complain about rude and wasteful diners.

She has set down rules for customers about food wastage and over-ordering. And BYO containers for leftovers. There’s a 30% discount for those who ate all the food they ordered.

These are very bold steps in such a difficult market. Some restaurants have such trouble getting diners through the door that they have to make arrangements with websites offering special discount deals. It seems that it’s a buyers’ market at the moment, and the hapless restaurateur has to cop it sweet.

This kind of misbehaviour suggests, not only preoccupation with the self, but also an almost wilfull ignorance of the restaurateur’s lot. It’s as if there’s a disconnect or a delusional perspective between commercial kitchens and the expectations of diners.

Robert Appelbaum (“Dishing It Out”) writes about the gulf in understanding between cook and customer. After the Almanach des Gourmands in 1803, there was not a lot of literature from the cook’s point of view until Anthony Bourdain published “Kitchen Confidential” in 2000. The chef or cook was the hero, and that the cooking business “grows assholes”. To quote Robert  Appelbaum:

This combination of anger and love, competitiveness and camaraderie, of cynicism and reverence, of anarchy and art – that was not what people had come to expect from the hidden world of chefs (p195 Dishing it Out Reaktion Books)

Jeffrey Steingarten said that this revelation had “foodies fuming”. He claimed that foodies didn’t  want to hear about conflict behind the scenes, or oppression that staff may suffer. Here’s Appelbaum’s opinion:

“Here is the contradiction: on the one hand, the restaurant has been one of the few sites of production in the modern world to which people know they can turn in order to remain in contact with what is human in themselves and others; on the other hand, it is precisely not as a site or production that they want to turn, lest they be horrified at what they see. Or rather, they both do and do not want to turn their attraction to the restaurant and its kitchen in this way.”

Perhaps Yukako Ichikawa at Wafu is the first one to express what some restaurateurs may be thinking, but were too afraid to express for fear of customer reprisal.

It’s not just a question of lack of good manners, it’s also a question of customer ignorance. Some customers quite simply don’t understand what they’re eating. And maybe they think that this is someone else’s fault, because they also lack personal responsibility.

Also, some customers don’t understand that a restaurant is a business, whose stock is perishable. If the food is not sold it goes out to charity or in the bin, and that’s clearly a waste of working capital and food. This is especially the case with the selfish “no show” customers.

If self-styled foodies want the imprimatur of being called foodies, then maybe they need to acquaint themselves with that world behind the dining room.

That may go some way to restoring a bit of credibility with restaurateurs who do know their subject, inside out, warts and all.

 

 

 

 

 

 

 

Documentaries: “Jiro Dreams of Sushi” and “Step up to the Plate”

These two documentaries are about restaurants and the families who run them. It’s also about inheritance, career choices, as well as intense attention to detail, absolute dedication and hard work.

The Bras family from Laguiole/Gaillac, run an award-winning restaurant. One year Michel Bras won best regional restaurant in France. Now his son has taken over the chef role, and Michel has officially retired but still works theoretically part-time, but in reality it’s probably more like full time.

Jiro runs a sushi bar in Tokyo, and has been doing so for decades; he’s elderly and his son, who is no spring chicken, is next in line. He seems to be like an apprentice suspended from progress by the rigidity of tradition of inheritance. Why didn’t he break away and open his own sushi bar?

It appears that tradition is less of a constraint in the French family. Michel’s son could have undertaken another career if he wanted to, even if it would have disappointed his family. But Jiro’s two sons would have been under a greater obligation to follow the family trade. This dedication to duty could have made the two siblings unhappy, but it seems that they lived with what life handed to them. Interesting, though, that Jiro made the observation to some school children that obedience doesn’t always men success in life.

Similarly, Michel and Sebastien scrutinise each others’ recipes. The director, Lacoste, also documents the steps towards bringing a new dish into fruition, and the camera pans over masses of these dishes will signify a handover of control to Sebastien, who opens in Japan.

We see a dish decorated with flowers, and it’s even more detailed than a still life painting by a 17th century Dutch painter. The detail is almost too much.

Both of these docos show us about adherence to tradition, but also about not always adhering to tradition. Experimenting with new ideas is a good thing and stops the chef’s working life becoming boring and stale.

They both show that succession can be fraught with difficulties.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Restaurant Round-Up Winter 2012

APOLLO  

Macleay St, Potts Point 2011

This is a caring and sharing restaurant. The dishes are made for the option of sharing and the service is caring.  Seats around the bar are ideal for singles and couples. But when a table for two became vacant it was offered to us. The waiter and barman both had an observant eye; always good for repeat business. They’ve had a lot of this since Nicole and Keith dined there several months ago. And I thought dining out was mostly about the food.

Formerly an Indian restaurant, it has been stripped back, and decorated in the new old and worn out look, replete with some Corinthian columns. All painted pale greyish, wooden tables and tasteful bentwood chairs.

The menu is also new and old, and very sharing. The octopus entrée seemed as if it had been slow-cooked, then grilled to order, served with potato, jus and herbs. Nice with the Greek rose 2010 Prorogos Florina Greece ($9 a glass) – quite a heavy wine with legs, suggesting sweetness.

The Greek winter vegetable salad consisted of white beans, fennel, carrot, black olives, purple onion ($15) with a wine vinegar dressing. Multi-coloured, multi-nutritional and delicious, though cold – not ideal on a cold night.

Instead of the ubiquitous slow-cooked lamb, we had the ubiquitous slow-cooked belly pork, coriander, green tomato ($30). It tasted as if it had been smoked a bit, but as expected, it was melty and moreish. And cut with a ragout of green tomatoes flecked with red capsicum. Unusual, but would order it again.

This place is popular; it was full by 7pm on a cold wet Monday night.

 

Watts on Crown

Crown St, Surry Hills 2010

This local restaurant on approach looks as if it used to be a shop, in the same way that Bistrode in Bourke used to be.

Inside the glass frontage are small tables dimly lit, and the reception inviting.

The menu looked as if it were going to be difficult. All the dishes looked too delicious not to be chosen. The flavour combinations seemed vibrant, Mediterranean, and a little French.

Freshly shucked oysters ($3.50 each) with sherry and shallot vinegar were proclaimed a hit. Not quite such a hit was octopus braised in tomato with quinoa, parsley and pomegranate. The tomato and pomegranate seeds were mismatched, because they are both acidic. Some chopped basil or lemon thyme would have been a better option.

The chef offered his version of bouillabaisse which consisted of pan fried gurnard with braised fennel, mussels and prawns ($27). It had its own condiment of sauce rouille, and chunk of grainy sourdough. We could have ordered another, it was so good.

We had a wonderful German wine: Schloss Schonborn Trocken Riesling 2010. It made such a beautiful and unusual change from the default NZ sauvignon blanc, SA Riesling, semillon, or ubiquitous chardonnay.

 

The Fish Shop

Challis Ave, Potts Point 2011

This has to be the best fish and chip shop in Sydney. I have been there three times in the last six weeks, and it hasn’t failed to impress.

This restaurant is part of the Merivale Group, and is located where Lotus used to be. It’s casual in style with high stools at the front, and an ersatz fishing shed which serves as the bar at the back. All bare and recycled wood with fishing paraphernalia hanging around, plus photos of fishermen showing off their best catches. Help yourself to cutlery from the recycled tin, and your food is served on enamel plates.

All of the staff are friendly and knowledgeable. One of them could even take the order for a table of 4 without writing it down. The menu is cutely styled like a newsletter, and thankfully not too extensive. There is also a blackboard menu, which the waiter explains.

It’s often good to share dishes, for example a large enamel plate of black mussels cooked with cider and cream, with some chunky pieces of bread. Then we shared the fisherman’s basket, which is conventionally some frozen items thrown in the deep fryer. But this version was fresh and included condiments such as Sauce Rose Marie, and some pickled chillies.

All this can be washed down with the least expensive wine by the glass: 2011 Sauvignon Blanc Semillon Forget Me Not ($7).

On another occasion I had barramundi cooked en papillote with curry spices and curry leaves. Beautifully moist and the spices didn’t dominate ($27).

The spiced braised octopus and chickpeas ($13) seemed Sicilian inspired. The octopus had been slow cooked in a tomato paste with green olives, spices and a dash of chilli – all rich, hearty and moreish.

Another blackboard menu item was pan fried blue eye with lentils, and grilled radicchio ($27). Lovely moist fish, but it could have used a squeeze of lemon juice.

Another dish on the blackboard menu is smoked eel on a bed of mashed potato (about $25). This dish is so good that the diner has had it twice.

Regular fish and chips ($18) is served with mayonnaise, and  proclaimed excellent.

 

Garfish

Broughton St, Kirribilli

Negotiating a table at this restaurant is like trying to do business in a third world country. You need to get the right person at the right time, but you are not required to grease their palm with some folding stuff.

A gruff reception on the phone, we tried our luck on the way to the Ensemble theatre. The first person we spoke to implied that it would be difficult. Out came another waiter and took our booking without hesitation. A few comments on websites forewarned us about wobbles with service.

It’s also difficult to negotiate when your dining companion is negatively disposed, having received a brusque tone over the phone.

That aside, the food is excellent. The natural oysters and deep fried ones were accompanied by a soy, mirin and ginger dipping sauce.

The Moroccan fish tajine was a rich and satisfying concoction of tomatoes and tajine spices (cumin, coriander, paprika mainly), along with chickpeas and red capsicum. The cous cous as sprinkled with flaked almonds, and accompanied by mint puree.

On top of a bed of mashed potato there was a chunk of moist panfried blue eye, surrounded by a beurre blanc infused with kaffir lime leaf. Beautiful, but a hit of acid from a wedge of lime would have provided a bit of zing.

All this was washed down with a bottle of Scarborough chardonnay 2009 which went especially well with the buttery kaffir beurre blanc.

A free dessert was a birthday treat for anyone on the Garfish mailing list.

I chose the prune and Armagnac crème brulee – yellow, velvety and truly luscious. Especially good with a free glass of botrytis.

Not only were there barriers to entry mentioned initially, but there was a glass of wine took a tumble, which I nearly wore. This is the sort of thing which could have caused some to default to a knee jerk princessy whinge, recently reported in Sydney food blogs. But I saw it as merely an accident, and did not ruin my impression of the excellent food.

 

Sailors’ Thai Canteen

The  Rocks, Sydney

It’s good to return to this restaurant after many years. It’s a stayer and for good reason. Easy to get to on public transport for people coming from a variety of suburbs. Plus there’s the attraction of being situated at the Rocks.

It seems that the canteen has only the one long table, and fills up pretty quickly. So it was early in and early out. There were four of us, so we ordered four dishes to share, plus jasmine rice. DIY cutlery and never mind the table cloth.

Crisp pork belly with sweet and sour sauce tastes and feels as if it had been twice cooked. Dark, sticky, not too fatty, and we can’t get enough of it. It is deliciously cut with Yealand’s Estate Gewurztraminer 2011 ($39) –this wine is a treat and a wonderful deviation from the default NZ sauv blanc, or Semillon quaffed nightly at home.

The pork was contrasted with Som Dtam – the green papaya salad with peanuts, dried prawns, spicy and sour dressing, and a little sweet pork ($23).

We felt the need for greens, and had stir-fried bok choy and sugar snap peas with oyster sauce ($14).

Someone wanted Pad Thai ($17) which I wouldn’t have ordered as it’s available in every food court. And it was perfectly nice.

Would return to this restaurant in a flash with half an excuse. Probably the best value restaurant in this very touristy area.

 

Brass

Macleay St, Potts Point, Sydney

Thursday nights are offal nights at Brass, so I was hell bent on making a booking. This brasserie is located where Yellow Bistro used to be, but the décor is more blackboard and mirrors, decorated by their chalked specials. I wish they wrote it in italics rather than in primary school self-expression.

We didn’t need a torch to read the menu or ear plugs to drown out any cacophony. The waiter was friendly and helpful with interpretations. We both ordered a glass of Chateau Riotor Rose ($11 per glass), a classic compromise, beautiful, and unusual. It matched our choice of offal dishes.

Crumbed deep fried sweetbreads on spinach and artichokes ($22) reminded us of our childhoods, fortunate to be fed offal. These were warm and creamy encased in crunchy roasty bread crumbs, and cut by a sherry vinegar dressing.

The tripe ($29) was braised in tomato not unlike the French classic tripes a mode de Caen. I loved it.  As a child I hated tripe done in white sauce and onions. And it stunk out the whole house.

Liver Veneziana ($29), which I discovered at Cordon Bleu School, and a great leap forward from liver and bacon. Onions are such an underrated vegetable. For this dish, they were caramelized and their natural sweetness complemented the liver.

This restaurant produces brasserie classics really well, and is well worth a visit. It’s a huge relief that there’s at least somewhere in this city which has the guts to offer offal.

Unfortunately, this restaurant is closed.